Refund policy

Refund policy:
If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt, otherwise we will not be liable to give refund.

Please allow up to 14 days for this to be processed from the day you return the products.

Please also note that items must be returned with all barcode tags and labels intact. We are not liable for the delivery not reaching us, hence recommend recorded delivery return.

If you would like to return your items please email support@filhaal.co.uk quoting your order number, name, items you wish to return and reason for return.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

After you receive the refund confirmation, please allow for at least 5 working days for the money to be placed back into your account.

Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know.