FAQ's
Where is my order?
Once your order is placed and you get a confirmation on your email, you can track your order on our site. You will have to enter your order number that you receive in the email and your registered email address.
How many days will it take you deliver my order?
Normally, it takes around 3 days for us to ship your order at your address. Filhaal also offers same day or next day orders in some cities in the UK.
How do I know the clothes that I bought are not replicas?
You don’t have to worry about the replicas or the first copies as we do not sell replicas. We are committed to provide you the quality clothing and that is only possible by providing you original clothes of all the leading Pakistani brands.
How do I exchange my order?
If you are not satisfied with the order or you received something else that you didn’t order, you can always get it exchanged in a few steps. All you have to do is to go to ‘Contact Us’ page and call us or write to us at 07543840799. We will make sure to deliver the right apparel and exchange with what you received earlier
Can I return clothes bought from you?
Yes, absolutely. We provide full money back guarantee if you don’t like the clothes bought from us for any reason. We have a clear refund policy. Just contact us within 14 days of the order and we will send you the full money. You need to be sure that clothes are not dirty, aren’t used, you have the receipt.
What brands do you deal in?
We deal in a number of leading Pakistani couture brands that you will love to have in your wardrobe. Some of the brands worth mentioning are Limelight, Baroque, Agha noor, Maria B, Tawakkal, Rangoon, Kesar, J. and many more.
Do you deliver all over the Europe?
In the start, we are just trying to serve our large and respected clientele from the UK. In the next phase we will expand our operations to the entire Europe
When will I receive my refund?
Our return and exchange team starts processing your return on the same we receive the items back from you. Before we start processing refund, we make sure that clothes are clean, aren’t used and all items are complete. Once the refund ins processed, you will receive a confirmation email on your registered email address with us. Please check the spam or junk folder.
You will receive the refund via the payment you used while placing the order. If you want us to change the method, you can call or email us. The entire process may take 5-8 days.