Returns policy

At Filhaal, we aim to make sure you have the best experience while selecting and buying your favourite Pakistani designer outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Returns policy so that if for any reason you do decide to cancel your order, or seek returns/ refunds, you do not face any problems.
 
RETURNS PROCESS
Please contact us by filhaaluk@gmail.com with you’re order number, email address, and reason for return.

Please ensure the item unused and in the same condition that you received with all tags attached & the original packaging in original condition. If items aren’t returned in the original condition/packaging & tags intact your return may be rejected.  

Should your return be accepted, your refund will be processes within 10 working days from when we confirm receipt for your item.
RETURNS OUTSIDE RETURN PERIOD

We have an 14 day return policy upon item arrival for all customers to return back to us. Any returns requested or sent after the period of 14 days from receipt, will be refused. If such goods are still sent back to us, we reserve the right of not offering you a refund.

CANCELLATIONS

 
Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it and emailing our support team at filhaaluk@gmail.com We will initiate 100% refund amount and confirmation of the same will be sent to you via e-mail.

 

Please note Ready To Ship orders are not eligible for cancellations as they are dispatched within 24-48 hours of the receipt of order.

 

RETURN SHIPPING CHARGES

Unfortunately we don’t offer free return delivery/labels. You will be liable for the returns cost. 

Upon receiving item, we refund value of clothes only. 

We advise you to use tracked/recorded delivery, as we won’t accept liability for any item that does not arrive to us. 

If you are returning faulty goods or incorrect items, please email us on filhaaluk@gmail.com

RESPONSIBILITY & ACCOUNTABILITY

If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them

All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.

It is your responsibility to ensure you're aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.